Chief Human Resources Officer: 2002-2007 When Joe joined BCBSMA, the organization was facing an array of internal and external challenges, including changing customer demographics, increased competition, and continued demands for improvement in the healthcare delivery system, as well as an impending change in top leadership. Joe spearheaded the transition to a new CEO, played a key role in improving Board processes, and launched a series of initiatives that transformed the organizational mindset. A new HR strategy was structured around five areas: Talent & Performance Management; Work Life Balance; Values, Culture & Community; Communication & Engagement; and Total Rewards. Employees at every level were empowered with more autonomy to solve problems—and held accountable for improving performance. The results? In terms of the HR function, BCBSMA developed a reputation as a great place to work for top Human Resources professionals. In terms of the organization as a whole, BCBSMA exceeded industry benchmarks for employee engagement and won numerous awards for being an employer of choice. And in terms of “hard” business results, revenue per employee doubled.