As a Human Resources leader, Joe Patrnchak’s special strength is developing organizational cultures that produce high levels of workforce engagement—organizations where people bring their A-game to work every day because they feel a real commitment to the organization’s core mission and values. As Chief Human Resources Officer at Cleveland Clinic, Joe was tasked with making the Clinic a great place to work and grow, building a highly engaged workforce, and modernizing the HR function. During his six year tenure: - Development of a “we are all caregivers” culture—with innovative serving leadership, employee wellness, and recognition programs—drove engagement  to world class levels (as measured by Gallup), contributing to dramatically improved patient experience ( as measured by Federal “HCHAPS” results). - A new “people strategy” transformed the Clinic into an employer of choice—recognized by numerous local, regional, and national awards. - Deployment of HR best practices and a 21st century delivery platform greatly improved HR services. Prior to joining the Clinic in 2007, Joe served as Chief HR Officer and Senior Vice President at Blue Cross Blue Shield of Massachusetts. At BCBSMA, he played a key role in reenergizing this mature organization through new strategic planning, performance management, and leadership development processes, and through innovative work-life, career development, and employee health programs that improved engagement to benchmark levels. Prior to joining Blue Cross Blue Shield, Joe served as Vice President of Human Resources for HP/Compaq/Digital, including leading HR for the $4.5B Global Customer Services Division, which was cited for five years by IDC, Gartner, and Forrester as the technology industry’s #1 or #2 service business. Joe holds an MS in Human Resources Management and Organizational Development from American University and a BA in Sociology from Northwestern. He is also a graduate of the Northwestern University Kellogg School, Advanced Executive Program, and a graduate of the International Management Program at INSEAD, Fontainebleau, France. He is a Board Member of the Robert Greenleaf Center for Servant Leadership; Cleveland Inner City Tennis Clinics; and Tenacity, Inc., and co-Founder of the Healthcare Human Resources Forum. A frequent conference speaker, he is the author of Building an Engaged Workforce at Cleveland Clinic (Journal of Healthcare Leadership, 2013) and co-author of Rewards, Recognition & Employee Engagement at Cleveland Clinic (Journal of Healthcare Leadership, 2014).