Chief Human Resources Officer: December 2007-January 2014 Perennially ranked among the top US hospitals, Cleveland Clinic was ranked #4 by U.S. News & World Report in 2013—and #1 in cardiac care,as it has been for the past 19 years. Recruited to the Clinic in December 2007 as Chief Human Resources Officer, Joe was tasked with dramatically improving workforce engagement. The ultimate goal was to establish a “services mindset” across the organization, building on the Clinic’s reputation for clinical excellence to produce a truly great patient experience. To accomplish this mission Joe and his team developed and won buy-in for a new “people strategy” aimed at making the Clinic a “great place to work and grow.” New programs were deployed in areas such as serving leadership, rewards & recognition, and employee wellness. The concept of “we are all caregivers” was established to tighten the connection of all employees to the Clinic’s core mission and values. The result: engagement at the Clinic has risen from the 44th percentile to the 87th in Gallup’s database of healthcare systems—an improvement that Gallup describes as best in class. During his six year tenure Joe also directed the modernization of the Clinic’s HR function, recruiting a new leadership team, implementing best practices, and deploying a state of the art delivery platform that includes HR Business Partners, Centers of Excellence, and a $20M HR information system.