HP VP of Human Resources, Customer Services Integration 2001-2002 COMPAQ VP of Human Resources, Global Customer Services Division 1998-2001 DIGITAL VP of Human Resources, Global Multivendor Customer Services 1996-1998 Diverse HR positions of increasing scope at DEC: 1975-1996 During his 25+ years at Digital, Joe rose to be HR leader for the Global Multivendor Customer Services business. After several years of downsizing, morale in this $3.5B business had reached a low ebb, and Joe partnered with the GM to turn the situation around. They personally visited services business units around the globe to introduce a Voice of the Employee survey that proved highly effective in identifying employee concerns. To address those concerns, they implemented a “Galaxy of Initiatives “ strategy that developed and deployed unique employee-focused programs customized for every country and business unit. The results? Morale and engagement rose, performance improved dramatically, industry analysts such as Gartner and IDC cited the Division as best in class—and the business became Digital’s main profit engine, critical to its 1998 merger with Compaq. With the Compaq merger, Joe was selected to lead the combined $4.5B service division, which continued to be ranked by various analysts as the technology industry’s #1 or #2 service organization. In 2001, HP and Compaq merged, and Joe played a leading role in the seamless integration of the two companies’ service organizations.